Refund policy

Effective date: 26 October 2026

For purchases from Noyon Cashmere, the following fit-related return arrangements apply.

Ulaanbaatar orders

Please check the fit when your order is delivered. If the item does not fit, you may return it at the time of delivery. You are responsible for the return delivery cost as well as the original delivery charge.

International orders

If an item does not fit, email info@noyoncashmere.com preferably within 24 hours of receiving your package to confirm your return with our team. Include your order number and the item you wish to return. Please obtain return instructions before sending the item back.

You are responsible for the return delivery cost. Any bank-transfer fee deduction will be explained in advance and applied only where permitted by law; no deduction will reduce a refund required by law.

Other order problems

If an item is damaged, incorrect or faulty, contact us with your order number and details of the problem so we can assist you.

Cancellation and statutory rights

To cancel before dispatch, contact us promptly with your order number. If your order has not been dispatched, we will cancel it and refund the payment received. The fit-related arrangements above are voluntary service arrangements and do not limit mandatory cancellation, withdrawal, warranty or faulty-goods rights. A longer period required by applicable law takes precedence over the 24-hour contact request. Where the law requires us to cover costs for a faulty or incorrect item, we will do so.