Effective date: 26 October 2026
Seller and contact
Noyon Cashmere, 29/3, 9th khoroo, Bayangol District, Ulaanbaatar 16093, Mongolia. Email: info@noyoncashmere.com. Telephone: +976 77667676 / +976 99445815.
Product information
Review the composition, size and care information before ordering. Lighting and screen settings can affect how colour appears. Editorial images are illustrative; refer to product photographs and descriptions when choosing an item.
Prices and payment
Domestic orders are payable in MNT by bank transfer using the instructions provided at checkout. Review the currency, product price, delivery charge, applicable taxes and final total before submitting an order. Payments must be verified before dispatch. Any USD price shown is the international product price and is not a currency conversion quote.
International online ordering is currently unavailable. Contact us for international inquiries. Do not make an international payment until we have confirmed availability, delivery charges, payable currency and payment instructions in writing.
Order acceptance
Submitting an order is an offer to purchase. An automated order acknowledgment confirms receipt only. The sales contract is formed when we confirm acceptance in writing after checking availability, payment and delivery arrangements. If we cannot accept an order, we will notify you and refund any amount received for that order.
Cancellation
To cancel before dispatch, email us promptly with your order number. If the order has not been dispatched, we will cancel it and refund the payment received. After dispatch, requests are handled under our Returns policy. Statutory cancellation and withdrawal rights remain unaffected. If we cancel an order that we cannot fulfil, we will refund the amount paid for the cancelled items and any delivery charge attributable solely to those items.
Taxes and customs
Applicable charges collected by us are shown in the order total before acceptance. Destination-country import duties, taxes and customs clearance fees are not included in product prices or shipping fees and are payable by the customer unless expressly stated otherwise. Shipments are declared accurately as merchandise at their applicable customs value. Customs processing may affect delivery time.
Delivery and returns
Our Delivery and Returns policies form part of these terms. Please provide accurate delivery and contact information. Delivery estimates are not guarantees. Contact us about missing, damaged or incorrect orders so we can investigate and arrange the appropriate remedy.
Responsibility and remedies
We are responsible for fulfilling accepted orders and for remedies required by applicable law for faulty, misdescribed or undelivered goods. We will inform you of delays beyond our reasonable control and work with you on an appropriate solution. Nothing in these terms excludes liability for fraud, wilful misconduct, or any liability or consumer right that cannot lawfully be excluded or restricted.
Governing law and disputes
These terms are governed by the laws of Mongolia, without depriving consumers of mandatory protections applicable in their place of residence. Please first contact info@noyoncashmere.com with your order number and complaint so we can seek a resolution. If unresolved, a dispute may be submitted to a competent court in Mongolia or another court or consumer dispute body available under mandatory applicable law. This process does not restrict your right to seek legal remedies.
Website use and changes
Use this website lawfully and do not interfere with its operation. Updated terms apply prospectively; the terms applicable when an order is accepted govern that order unless otherwise agreed or required by law.