Customer Care

Find clear guidance on delivery, returns, sizing and caring for your knitwear. Choose a topic below or contact the NOYON team for personal help.

Shipping & Delivery

Delivery guidance for orders within Mongolia and international enquiries.

Returns & Exchanges

Read the guidance and contact our team before arranging a return or exchange.

Size & Fit

Compare measurements and silhouettes, with advice for choosing your preferred fit.

Knitwear Care

A gentle routine for washing, drying, storing and refreshing your knitwear.

Orders & Payments

Help with browsing, placing an order, currencies and available payment options.

Contact & Stores

Get personal assistance or plan a visit to a NOYON store in Ulaanbaatar.

Frequently asked questions

What is the return policy?

Please read our Returns & Exchanges guidance and contact the NOYON team before sending an item back. Eligibility and the next steps will be confirmed for your order.
How do I choose the right size?

Use the Size & Fit guide and any measurements shown on the product page. Compare them with a garment you already enjoy wearing, or contact our team for help.
When will I get my order?

Delivery timing depends on your destination, product availability and the delivery service. Read the Delivery page or contact NOYON with your destination for current guidance.
Where are your products manufactured?

NOYON is based in Mongolia and makes its knitwear locally, including in its own workshop. Our design team and experienced makers work together using Japanese knitting machines and careful finishing.
How should I care for my knitwear?

Start with the care label supplied with your garment. The Knitwear Care guide explains a gentle routine for washing, drying, storing and managing natural surface pilling.